Return Policy

Last updated January 12, 2026

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and All Contents and an MSDS file if item installed in service, then mail your return to the following address:

Martin Control & Equipment Company
Attn: Returns
RMA #
11008-A Richardson Road
Ashland, VA 23005
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

  • Opened and used Items

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • A restocking fee will be charged for all returns.
  • Returns vary depending on vendor

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
(804)-406-4103
sales@martincontrol.com